News

Advanced Search

Sam's Club, Amazon Deliver Best Retail Customer Experience

Mar 20, 2014 7:21 AM   By Deena Taylor
Comment Comment Email Email Print Print Facebook Facebook Twitter Twitter Share Share
RAPAPORT... Sam's Club and Amazon.com continue their reign as the highest-rated retailers for delivering the best customer experience in the retail sector for the third straight year, according to the Temkin Group's fourth annual Experience Ratings evaluation. The group ranks 268 companies across 19 industries based on a study of 10,000 U.S. consumers.
 
According to the report, Sam's and Amazon each earned an "excellent" rating with Sam's narrowly beating Amazon.com for the top spot, with an 81 percent favorability score and an overall rank of eight out of the 268 companies surveyed. Costco Wholesale Corporation and BJ's Wholesale Club were not far behind with strong scores of 79 percent. The retail industry's average favorability slipped one percentage point this year to  73 percent, tying for third place.

In addition, some of the other retailers that sell jewelry scored close to the average.  QVC had a favorable rating of 75 percent, Nordstrom was 74 percent and JCPenney was  72 percent, while Kohl's was 70 percent, Walmart was 69 percent and Macy's was 68 percent. 

"Sam's Club and Amazon.com continue to set the standard in retail customer experience," said Bruce Temkin, the managing partner of Temkin Group.

At the other end of the scale, RadioShack and Foot Locker tied for last place among 45 retailers. This was the fourth straight year that RadioShack has been at the bottom of the industry and it recently announced plans to close 1,100 stores.

Tags: Deena Taylor
Similar Articles
Similar Videos
Rapaport Illustrates the Importance of 'The Last 18 Inches'
Jul 01, 2014
Martin Rapaport's annual "State of the Diamond Industry" presentation provides...
jcpenney Polished Prices Hold... prices Polished Prices Under... christie's auction Ritani Unifies Online,...
Comments: (0)  Add comment Add Comment
Arrange Comments Last to First
© Copyright 1978-2014 by Martin Rapaport. All rights reserved. Index®, RapNet®, Rapaport®, PriceGrid™, Diamonds.Net™, and JNS®; are TradeMarks of Martin Rapaport.
While the information presented is from sources we believe reliable, we do not guarantee the accuracy or validity of any information presented by Rapaport or the views expressed by users of our internet service.