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Press Release: Dharmanandan Diamonds Introduces New Client Services

Jun 23, 2015 5:32 PM   By Dharmanandan Diamonds
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Press Release: In the ongoing effort to meet an ever-changing marketplace,  Dharmanandan Diamonds offers the best-in-class manufacturing system -- backed by its in house research and development center --  a strength that facilitates flexibility to change and adapt to developments across the pipeline, from rough procurement to polished sales.

Since establishing the research and development center  10 years ago, innovation and a customer-centric approach have always been at the core of Dharmanandan. The research team includes 10 professionals, led by Vipul Sutariya, the director of Dharmanandan Diamonds, who creates fruitful solutions time and time again.

Inspired by their proclivity toward improving client services, this time, the team  launched  a frictionless instant messaging help-guide on WhatsApp. Integrated with the Dharmanandan iOS or Android application, the instant messaging service assists  clients with what they need to know about the diamonds in inventory. For instance, a client may require information on a diamond they seek and using the  WhatsApp tool, the information will be provided with an image or video of that particular diamond right away. Clients may  also incorporate a  customized keyboard developed by DDPL, with multiple options for this service, to make it even handier.

This same tradition is followed at Eon Jewellery, a unit of Dharmanandan, which boasts  varied clientele such as renowned jewelry retail chains and leading jewelers, reflecting wide acceptance across all levels of the trade. This is thanks to a skilled in house design team that is driven by creativity, undying passion for originality and  innovation that redefines the product portfolio of the jewelers.

At Eon Jewellery, it understands the ever-evolving choices and preferences of  consumers so it introduced advanced sketching, which is approved by jewelers of different Indian geographies. The latest feature -- 360 degree videos and images of the designs -- are replacing the past practice of making sample articles. To take it even further, Eon Jewellery is also offering their clients a free  professional Digital Image Catalogue of their purchase.

In addition to its new offerings, Quotation Management System (QMS) helps clients make selections with ease and even works without Internet connectivity once it is synced. The clients can track an order's status as its being crafted via the Process Status Report. Dedicated designers and portfolio managers are allocated to every client to develop designs according to their needs and mange their commercials. Exclusivity of the designs are given to these clients to lead them to better performance and Eon Jewellery considers it their unique selling proposition.   

With such services the company aims to empower their customers with a rich buying experience and top service.


Rapaport News is not responsible for, and does not endorse, the content of any third-party press release. This is not a Rapaport Press Release. It has been provided as additional information for our clients.

 

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Tags: Dharmanandan Diamonds, diamond, India, marketing
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