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Signet Shakes Up Senior Management
Jan 31, 2017 10:31 AM
By Rapaport News
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RAPAPORT... Signet Jewelers
chief operating officer Ed Hrabak is leaving the company amid sweeping changes
to the retailer’s top management team.
In addition to Hrabak (pictured, upper right), Tryna Kochanek, executive
vice-president of the North American store operations, is also exiting the company,
the jeweler said.
Bryan Morgan, executive vice-president of supply-chain
management and repair, has been promoted to COO to replace Hrabak. This role
has been expanded to cover a range of areas including IT modernization.
Signet also said Brian Tilzer, chief digital officer at CVS
Health, has been appointed to the jeweler’s board, bringing expertise in
ecommerce strategy.
The changes come after Signet’s sales fell 5.1 percent during the holiday season. It pointed out technical problems with enhancements to its ecommerce platform at Sterling Jewelers as a major factor contributing to the decline.
The jeweler also promoted Sebastian Hobbs,
its U.K. managing director (pictured, lower right), to the new position of president and chief
customer officer. Hobbs will be charged with improving the experience when consumers use the
company’s in-store, mobile and digital channels. In addition, the new role of chief
retail insights and strategy officer has been handed to George Murray, who is
currently chief merchandising and marketing officer.
“We are investing and directing more resources to improve
the overall customer omnichannel journey, re-emphasizing our commitment to the
customer experience and enhancing our analytics function to ensure we are
offering products and services that appeal to today’s and tomorrow’s
customers,” said Mark Light, Signet’s chief executive officer. |
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Tags:
appointments, ecommerce, ecommerce strategy, Rapaport News, retail, Signet, Signet Jewelers
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