Publisher John Costello, News Editor Avi Krawitz, and reporters Joshua Freedman and Leah Meirovich discuss the success with which the industry pivoted to digital and the impact the “new normal” is having on diamond trading and jewelry shopping. The past year also saw significant changes in the way the industry is embracing the kindness economy and bringing more diversity to the industry, and its approach to generic marketing.
Finally, the team members picked their favorite stories of 2020, and, though it takes a brave soul to make any forecasts in the current environment, we made a tentative prediction for 2021.
Listen to the episode here:
Images: Shutterstock.