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Stuller Close to Normal Operations After Cyberattack

Dec 3, 2020 5:43 AM   By Rapaport News
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Stuller has made progress recovering from a cyberattack that struck over the weekend, with deliveries resuming and communications systems back in action.

“As customers place orders this week, we are committed to and anticipate meeting our quoted lead times and delivery dates,” Stuller president Danny Clark said Wednesday in a note to clients.

The US jewelry wholesaler is getting “closer and closer” to resuming normal business operations following the Saturday morning attack, Clark noted. The incident disrupted its digital processes and prompted the company to warn of delays to orders.

Stuller has fully restored its phone services and, as of Wednesday, expected to reactivate its shipping systems that night. Customers can place orders on its website and communicate with the company through its online chat, the executive added.

“Several customers experienced the dreaded ‘busy’ signal yesterday when calling to place an order,” he continued. “We had to urgently improvise a new method to receive calls, and we are still smoothing out the system.”

Packages clients receive in the next few days may not contain an invoice, Clark cautioned, but customers will be able to access this document online once the order is shipped. The company is working to resolve the issue, he said.

There is currently “no indication” that customers’ business information has been compromised, Clark reiterated after addressing the matter in an earlier statement Tuesday.

“There is no need to replace your credit card on account,” he wrote. “All credit cards are tokenized and encrypted and not housed at Stuller.”

Image: Stuller’s booth at the 2019 JCK Las Vegas show. (Stuller)
Tags: cyberattack, cybercrime, Cybersecurity, Danny Clark, Jewelry, Rapaport News, stuller, technology, US
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