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RAPAPORT... Bailey Banks & Biddle recently enhanced their online customer experience by introducing a new "Design Studio," which allows shoppers to customize jewelry to their own specifications. The system also allows customers to view prices for comparison shopping and the retailer added a new members-only private boutique featuring more than 1,500 new items from "Baileys' Vault," where popular designer brands such as Charles Krypell, Gucci, Bixby, Pianegonda and many others are offered at a discount. "Today's affluent shopper is savvy enough to know that the best values are found online, but they don't want to completely sacrifice the romance of their jewelry shopping experience," said Steve Lang, the retailer's chief operating officer. "With our newly created Design Studio, we're finally able to offer fine jewelry consumers the best of both worlds. The ability for customers to customize jewelry represents a new level of innovation for a cross-channel jewelry store." Paul Leonard, the president of the BBB Group, which owns Bailey Banks & Biddle, added, "With online pricing available both online and in-store, the new Bailey Banks & Biddle provides affordable luxury on a level never before achieved."
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