Rapaport Magazine
Technology

The Augmented Jewelry Shopping Experience

By Ben Smithee
Holographic display in Holojem kiosk. Photo credit: Jewelers Mutual

Imagine customizing a piece of diamond jewelry and with the tap of a finger, projecting a 3-D image suspended in the air that can be rotated, expanded and inspected at will with the wave of hand. Augmented Reality (AR) technology, which modifies how people view the real-world environment through computer-generated input, has come a long way since the 1990s. One company, Jewelers Mutual Insurance Company (JM), is embracing AR in the form of holographic technology – Holojem — to enhance the consumer’s shopping experience.

Two methods of using Holojem:
• A standing kiosk that contains a touchscreen that customers can use to browse a jeweler’s catalog. Selected jewelry then appears on a pyramidal display as a hologram. Hand movements and motions are detected by sensors to rotate, enlarge and shrink a real-time rendered image of the jewelry. Retailers can also upload educational or other content to display on the screen. Kiosks can be customized for branding and can be plugged into an outlet anywhere.

• The portable “projector pyramid,” which can be folded flat. This Mylar plastic peripheral allows customers to display holograms of jewelry via the Holojem app on their phones. The image is projected onto the peripheral, which stands about three inches tall and is placed on the phone screen.
Users can also share their browsing experience on social media platforms with the integrated “share” features in both the kiosks and on the mobile app.
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AR versus VR
   The idea of Holojem came about when JM’s internal innovation team was challenged to think about what a jewelry store of the future would look like and what the technology needs would be in the future, says Benjamin DeBoer, director of corporate development at JM. The team was asked to participate in the “Store of the Future” showcase at Luxury at JCK Las Vegas in 2016. “We took a calculated risk that Augmented Reality would be more compelling than Virtual Reality (VR) due to not requiring special equipment being worn,” he explains.
   “With VR, you don’t get the experience until you put on the goggles. With AR, you can see it from 50 feet away and from three different angles,” DeBoer notes, adding that the images can be seen by multiple people at once. “It’s a whole new way of shopping for diamonds.”

The Future of Jewelry Shopping
   “We realized that the Millennial generation enjoys experiences, be it fine dining or going on a vacation. A great number of Millennials go to the movies to escape everyday life,” says DeBoer. He posits that AR can make jewelry shopping an experience, beyond the transaction. “This can help Millennials love jewelry the way the Baby Boomer generation did,” DeBoer adds. He highlights that the social media sharing capabilities of Holojem speak to Millennials’ propensity to not only seek out novel experiences, but to share them with friends.

Article from the Rapaport Magazine - April 2017. To subscribe click here.

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Tags: Ben Smithee